bt99 Privacy Policy
At bt99, protecting the personal information of our players across Bangladesh is a core commitment. This Privacy Policy explains in plain terms what data we collect, how we use it, who we share it with, and the rights you hold over your own information.
Our Privacy Principles
How bt99 Protects Your Data
We handle every piece of player information with care and transparency. The following principles guide our approach to data privacy across the entire bt99 platform.
Minimal Data Collection
bt99 collects only the personal data that is strictly necessary to operate your account, process transactions, verify your identity, and comply with our legal obligations. We do not harvest data beyond what is required for these defined purposes.
No Sale of Personal Data
bt99 does not sell, rent, or trade your personal information to unaffiliated third parties for commercial or marketing purposes. Your data belongs to you, and we treat it accordingly. Any sharing that occurs is limited to trusted service partners operating under strict contractual data obligations.
Encrypted & Secure Storage
All personal data held by bt99 is stored on servers protected by 256-bit SSL/TLS encryption. Sensitive fields — including passwords and payment details — are hashed or tokenised at rest. bt99 maintains internal access controls ensuring that only authorised personnel can access player records.
Your Rights Over Your Data
Registered bt99 players have the right to access a copy of their personal data, request corrections to inaccurate information, and request deletion of their account data subject to legal retention requirements. Requests are handled via the bt99 customer support channel within 10 business days.
Defined Retention Periods
bt99 retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable legal and regulatory obligations. Financial transaction records are retained for a minimum of 5 years. Account data is purged within 90 days of a confirmed account closure request.
Breach Notification
In the unlikely event of a data security breach that poses a risk to your personal information, bt99 will notify affected players within 72 hours of becoming aware of the incident. We will provide clear guidance on the nature of the breach and any protective steps you should take.
Your privacy matters to us. Please read this Privacy Policy carefully. By registering an account or using the bt99 platform, you acknowledge that you have read and understood how your personal data is collected and processed as described in this document.
1 Introduction
bt99 operates the online betting and casino platform accessible at bt99.im and its associated domains (collectively, the "Platform"). This Privacy Policy describes how bt99 collects, uses, stores, shares, and protects the personal information of users who access or register on the Platform from Bangladesh.
This Policy applies to all personal data we receive from you directly — through account registration, deposits, wagering activity, customer support interactions, and voluntary communications — as well as data collected automatically through your use of the Platform, including browsing behaviour, device information, and session activity.
By continuing to use the bt99 Platform after the effective date of this Policy, you consent to the data practices described herein. If you have questions or concerns about any aspect of this Policy, please contact our support team as described in Section 13.
Scope: This Privacy Policy covers data processing activities conducted by bt99 in relation to its players based in Bangladesh. It does not apply to third-party websites, applications, or services linked to or integrated within the Platform, which are governed by their own respective privacy policies.
2 Data We Collect
bt99 collects personal data across several categories depending on how you interact with the Platform. The following table summarises the main data types and their sources:
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | Provided by you during registration or KYC |
| Contact Data | Mobile number, email address, residential address in Bangladesh | Provided by you during registration |
| Financial Data | bKash / Nagad / Rocket account number, bank name, transaction reference numbers, deposit and withdrawal amounts in BDT | Provided by you when making deposits or withdrawal requests |
| Verification Data | Scanned NID card, utility bill, selfie photograph for liveness check | Provided by you during KYC verification |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone set to BST (UTC+6) | Collected automatically when you access the Platform |
| Usage Data | Pages visited, games played, bet history, session duration, click paths, search queries within the Platform | Collected automatically via server logs and analytics tools |
| Communications Data | Live chat transcripts, support ticket content, emails sent to [email protected] | Collected when you contact customer support |
| Marketing Preferences | Opt-in or opt-out status for promotional notifications, preferred contact channel | Set by you in account settings or during registration |
2.1 Data We Do Not Collect
bt99 does not collect or store full payment card numbers, mobile banking PINs, or internet banking passwords. Payment processing is handled by the respective payment provider (bKash, Nagad, Rocket, Upay, or the relevant bank), and bt99 receives only a tokenised reference or transaction confirmation in return. bt99 does not have access to your mobile financial services PIN or OTP codes.
3 How We Use Your Data
bt99 uses your personal data for specific, defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. Our primary purposes are:
- Account Management: Creating, maintaining, and administering your bt99 account, including verifying your identity, processing logins, and managing account settings.
- Transaction Processing: Accepting deposits, processing withdrawal requests, and maintaining an accurate record of all financial activity on your account in Bangladeshi Taka (BDT).
- KYC and Fraud Prevention: Verifying that you meet the minimum age requirement of 21 years, confirming the authenticity of your identity documents, and monitoring account activity to detect and prevent fraud, money laundering, and multi-accounting.
- Platform Delivery: Providing access to sports betting markets (including BPL, IPL, T20 World Cup, and international cricket), casino games, fishing games, crash games, and all other services offered on the bt99 Platform.
- Customer Support: Responding to your queries, complaints, and requests submitted via live chat or email, and maintaining records of support interactions for quality assurance purposes.
- Bonus and Promotion Administration: Determining your eligibility for welcome bonuses, reload offers, cashback promotions, and other incentives; crediting and tracking Bonus Funds; and enforcing wagering requirements.
- Responsible Gaming: Monitoring wagering patterns to identify signs of problematic gambling behaviour, applying self-exclusion restrictions, and enforcing deposit and loss limits where set by you.
- Platform Improvement: Analysing aggregated usage data to improve the performance, design, and feature set of the bt99 Platform. This analysis is performed on anonymised or pseudonymised data sets wherever possible.
- Legal Compliance: Retaining records as required by applicable anti-money-laundering regulations, responding to lawful requests from competent authorities, and enforcing our Terms and Conditions.
- Marketing Communications: Sending you promotional messages about bt99 bonuses, new game releases, and seasonal offers — only if you have provided explicit consent to receive such communications and have not subsequently opted out.
Marketing Opt-Out: You may withdraw consent for marketing communications at any time by updating your notification preferences in your account settings or by contacting bt99 support. Opting out of marketing does not affect your ability to use the Platform or receive transactional communications (e.g., deposit confirmations, withdrawal updates, security alerts).
4 Legal Basis for Processing
bt99 processes your personal data on the following legal grounds, depending on the specific processing activity:
- Contractual Necessity: Processing required to enter into or fulfil our contractual obligations to you under the bt99 Terms and Conditions — for example, processing your deposit, settling your bets, and operating your account.
- Legal Obligation: Processing required to comply with applicable legal requirements, including anti-money-laundering obligations, age verification mandates, and retention of financial records.
- Legitimate Interests: Processing carried out for bt99's legitimate business interests where those interests are not overridden by your rights — for example, fraud detection, platform security monitoring, and internal analytics for service improvement.
- Consent: Processing activities where you have given clear, affirmative consent — principally, sending you direct marketing communications about bt99 promotions and new offerings. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.
5 Cookies & Tracking Technologies
5.1 Types of Cookies Used
bt99 uses cookies and similar tracking technologies on the Platform to ensure functionality, analyse usage, and maintain session security. The cookies deployed fall into the following categories:
- Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in during a browsing session, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core Platform features.
- Analytical / Performance Cookies: Used to collect anonymised information about how visitors use the Platform — pages visited, time on site, error messages encountered. This data helps bt99 improve the Platform experience. No personally identifiable information is stored in analytical cookies.
- Functional Cookies: Allow the Platform to remember your preferences such as your preferred language, last-used game category, and display settings, so you do not need to re-enter them on each visit.
- Security Cookies: Support bt99's fraud detection and account protection systems by flagging unusual login patterns or device changes associated with your account.
5.2 Managing Cookies
You may configure your browser to block or delete cookies at any time. However, disabling strictly necessary or security cookies will impair your ability to log in to and use the bt99 Platform. Analytical and functional cookies can be disabled without preventing access to core services. Refer to your browser's help documentation for instructions on managing cookie preferences.
No Third-Party Advertising Cookies: bt99 does not deploy third-party advertising cookies or retargeting pixels on its Platform. We do not allow ad networks to collect data about your behaviour on bt99.im for use in targeted advertising campaigns on other websites.
6 Data Sharing & Disclosure
bt99 does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the specified purpose:
- Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Visa/Mastercard networks receive the minimum data necessary to process your deposit or withdrawal transaction. These providers operate under their own privacy frameworks and are independently responsible for data they receive.
- KYC and Identity Verification Providers: Third-party identity verification services engaged by bt99 to authenticate your government-issued ID documents and confirm your age and address. These providers process your identity data under strict contractual data processing agreements with bt99.
- Fraud Prevention and AML Services: Specialist service providers that assist bt99 in detecting fraudulent activity, identifying suspicious transaction patterns, and fulfilling anti-money-laundering monitoring obligations.
- IT Infrastructure and Cloud Service Providers: Hosting providers, content delivery networks, and technical support vendors that maintain the servers and infrastructure on which the bt99 Platform operates. These providers access only technical data and do not have access to your financial or identity information beyond what is required for infrastructure management.
- Legal and Regulatory Authorities: bt99 may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by law, court order, or regulatory directive — or where disclosure is necessary to protect the rights, property, or safety of bt99, its users, or the public.
Data Processing Agreements: All third-party service providers that process personal data on behalf of bt99 are required to enter into data processing agreements that impose data security, confidentiality, and purpose-limitation obligations consistent with bt99's own privacy standards.
7 Data Retention
bt99 retains personal data for no longer than is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account plus 5 years after closure | Legal and regulatory retention obligations |
| Financial transaction records | Minimum 5 years from transaction date | Anti-money-laundering and audit requirements |
| KYC / identity documents | 5 years from account closure | Regulatory compliance and fraud investigation |
| Bet and game history | 2 years from date of activity | Dispute resolution and responsible gaming monitoring |
| Customer support communications | 2 years from date of interaction | Quality assurance and dispute records |
| Marketing preference records | Until consent withdrawn plus 1 year | Evidence of consent for compliance purposes |
| Technical / server log data | 90 days rolling | Security monitoring and incident investigation |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.
8 Security Measures
bt99 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and the bt99 Platform is encrypted in transit using industry-standard TLS 1.2 or higher protocols. The padlock icon in your browser address bar confirms that your connection to bt99.im is secure.
- Password Hashing: Account passwords are never stored in plain text. bt99 uses one-way cryptographic hashing with salting to store password credentials, ensuring that even in the event of a system breach, raw passwords cannot be recovered.
- Two-Factor Authentication (2FA): bt99 applies OTP-based two-factor authentication for account logins and withdrawal requests, delivered to your registered Bangladeshi mobile number via SMS.
- Role-Based Access Controls: Internal access to player data is restricted on a strict need-to-know basis. Staff members are granted the minimum level of data access required to perform their specific function, and all internal data access is logged and audited.
- Intrusion Detection and Monitoring: bt99's infrastructure is monitored continuously for anomalous activity. Automated systems flag unusual login attempts, suspicious transaction patterns, and potential platform exploits for immediate review by the security team.
- Regular Security Reviews: bt99 conducts periodic internal security reviews and engages independent security specialists to perform vulnerability assessments of the Platform's infrastructure and codebase.
Your Role in Security: While bt99 takes extensive measures to protect the Platform, you are responsible for keeping your account credentials confidential. Do not share your username, password, or OTP codes with anyone — including individuals claiming to be bt99 staff. bt99 support agents will never ask for your password.
9 Your Data Rights
As a registered bt99 player, you hold the following rights in relation to your personal data. Requests relating to any of these rights should be submitted to bt99 customer support via live chat or by email to [email protected]. bt99 will respond within 10 business days of receiving a valid, verifiable request.
- Right of Access: You may request a copy of the personal data that bt99 holds about you, together with information about how it is being used and with whom it has been shared.
- Right to Rectification: If any personal data bt99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
- Right to Erasure: Subject to bt99's legal retention obligations (see Section 7), you may request the deletion of your personal data. Note that bt99 is required by law to retain certain financial and identity records even after account closure; these cannot be deleted before the applicable retention period expires.
- Right to Restrict Processing: In certain circumstances — for example, while a dispute about the accuracy of your data is being resolved — you may request that bt99 restrict its processing of your data to storage only.
- Right to Data Portability: You may request that bt99 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
- Right to Withdraw Consent: Where bt99 processes your data on the basis of consent (principally, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to the withdrawal.
- Right to Object: You may object to the processing of your personal data for purposes based on bt99's legitimate interests. bt99 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
Identity Verification for Data Requests: To protect your data from unauthorised access, bt99 is required to verify your identity before acting on any data rights request. You may be asked to confirm your registered mobile number, account username, and provide a copy of your NID or equivalent identity document.
10 Children and Minors
The bt99 Platform is strictly intended for individuals who are at least 21 years of age. bt99 does not knowingly collect personal data from anyone under the age of 21. If bt99 discovers that a registered account belongs to a person under 21 years of age, the account will be suspended immediately, any deposits returned to the originating payment method, and all associated personal data will be deleted in accordance with our data retention procedures.
If you are a parent or guardian and you believe that a minor in your care has registered an account on bt99, please contact our customer support team immediately at [email protected] so that we can take appropriate action. Please include the username or registered mobile number in your report to allow for prompt investigation.
Age Verification: bt99 employs automated and manual KYC procedures specifically designed to detect underage account registration. Age verification is mandatory before any withdrawal can be processed, and may be triggered at any point during account activity.
11 Third-Party Links and Integrations
The bt99 Platform may contain references to or integrations with third-party game studios (including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe) and payment providers (including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and Visa/Mastercard). When you interact with a third-party game or initiate a payment through a third-party provider, you may be subject to that provider's own privacy policy and data practices.
bt99 is not responsible for the privacy practices, security standards, or data handling procedures of third-party providers. We recommend that you review the privacy policies of any third-party service you interact with through or alongside the bt99 Platform. The presence of a third-party provider's service on bt99 does not constitute an endorsement of that provider's privacy or data security practices.
12 Updates to This Privacy Policy
bt99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this Policy, we will publish the revised version on this page with an updated effective date and, where the changes are significant, notify registered players via a Platform notification or email to their registered address.
We encourage you to review this Privacy Policy periodically. Your continued use of the bt99 Platform following the publication of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should stop using the Platform and request account closure in accordance with our Terms and Conditions.
Minor editorial corrections — such as fixing typographical errors or clarifying existing language without changing the substance of any provision — may be made without notice and do not constitute a material update.
13 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bt99 handles your personal data, please contact our support team through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week, directly through the bt99 Platform for registered users. Live chat is the fastest way to reach the support team for general privacy queries.
- Email: [email protected] — for formal data rights requests, please use the subject line "Data Rights Request" and include your registered username and mobile number. Responses to email queries are provided within 1 business day for general queries and within 10 business days for formal data rights requests.
All support response times are based on Bangladesh Standard Time (BST, UTC+6). bt99 is committed to handling all privacy-related communications with the highest level of professionalism and confidentiality.
Formal Complaints: If you are not satisfied with bt99's response to your privacy concern, you may escalate your complaint in writing to bt99's compliance team at [email protected] using the subject line "Privacy Escalation". bt99 will acknowledge escalated complaints within 2 business days and provide a final written response within 15 business days.
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